Refund and Return Policy:

At True Son, we strive to provide our customers with high-quality t-shirts and apparel. We want you to be completely satisfied with your purchase. However, we understand that sometimes issues may arise. This Refund and Return Policy outlines the guidelines for returning and refunding products purchased from our store.

1. Eligibility for Returns and Refunds:

You may be eligible for a return or refund under the following circumstances:

  1. Defective or Damaged Products: If you receive a product that is defective, damaged, or not as described, please contact us within 14 days of receiving the item to initiate a return or refund.
  2. Incorrect Size or Color: If you receive a product that is the wrong size or color, please contact us within 14 days of receiving the item to initiate a return or exchange.
  3. Change of Mind: If you change your mind or are not completely satisfied with your purchase, you may return the product within 30 days of receiving it. In such cases, you will be responsible for the return shipping costs.

2. Non-Eligible Items for Returns and Refunds:

We do not accept returns or refunds for the following items:

  1. Personalized Products: Products that have been customized or personalized with specific designs, text, or graphics cannot be returned or refunded unless they are defective or damaged.
  2. DClearance or Final Sale Items: Items marked as clearance or final sale are non-returnable and non-refundable.

3. Return Process:

To initiate a return or refund, please follow these steps:

    1. Contact Customer Support: Send an email to our Customer Support Email or call at Customer Support Phone Number to notify us of your return request. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
    2. Wait for Instructions: Our customer support team will provide you with instructions on how to return the item(s), including the return address.
    3. Package the Item: Carefully package the item(s) in their original condition, including all tags, labels, and packaging.
    4. Ship the Item: Ship the item(s) to the provided return address. You are responsible for the return shipping costs, unless the return is due to a defect or mistake on our part.

4. Refund Process:

Upon receiving the returned item(s), we will inspect them to ensure they are in their original condition and meet the eligibility criteria for a refund. Once approved, we will initiate the refund process within [X] business days. Refunds will be issued to the original payment method used for the purchase.

5. Exchange Process:

If you requested an exchange for a product due to an error on our part or received a defective item, we will send you a replacement item at no additional cost. If the item is out of stock, we will offer you a refund or a store credit.

6. Contact Us:

If you have any questions or need further assistance with your return or refund, please do not hesitate to contact our customer support team.

Note: True Son reserves the right to amend this Refund and Return Policy at any time. Please review this policy periodically for any updates or changes